Patient Service Representative/ Unit Secretary, Roswell Community, Social Services & Nonprofit - Roswell, GA at Geebo

Patient Service Representative/ Unit Secretary, Roswell

We are looking to hire Patient Service Representatives and Unit Secretaries for our new Roswell clinic coming in September! Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule.
Rotating weekends and holidays are required.
Job descriptionPatient Service Representative:
Greet patients and provide instructions to all visitors in a polite and professional manner Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes Maintain the readiness of the Piedmont Urgent Care reception area Perform clerical tasks and adhere to established policies and procedures Determine and collect each patient's financial responsibility Assist the practice manager and other staff as required Provide overall support for Physicians and office operations Obtain and document patient history Understand and enforce standard healthcare regulatory requirements Collect and maintain all patient and business documents while maintaining confidentiality Perform office procedures including all general administrative duties Document Electronic Medical Record (EMR) all medical interventions Assure HIPAA and OSHA compliance May be asked to travel to nearby Piedmont Urgent Care locations to support the staff Minimum
Qualifications:
High school diploma or equivalent.
Prefer at least one year experience in a medical office or emergency room setting.
Urgent care experience preferred, but not required.
Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
Experience with insurance eligibility and co-pay determination.
Certification & experience as a medical assistant a plus, but not required.
Unit Secretary:
oMaintain appropriate clinical standards.
Follows the policy and procedures as written in the company Policy and Procedure Manual, including standards for safety, attendance, punctuality, and personal appearance.
oBuild strong positive communication with physicians and other providers and works as a team to enhance the success of the practice.
oAdminister appropriate high-quality, patient-focused health care while recognizing the patient's individual rights; Act as patient advocate and aid patients in their right to be informed and to participate in making decisions in all aspects of their medical care and treatment; initiate a patient education plan according to the individualized needs of the patient, as prescribed by physician, including patient and family instruction; ensure that all aspects of care have respect for personal values and beliefs, and is focused on the individual needs of each patient.
oProtects patient confidentiality while conversing with patient in person or via telephone and ensures private health information is protected and secure at all times.
Ensures that private health information is screened and not left in plain sight.
oMaintain all clinical documentation, including, but not limited to Narcotics Sales Logs, Medication Sales Logs, in house Prescription filing, and proper disposal of sensitive information.
This, and any other pertinent documentation is to be kept up to date for compliance with applicable regulatory agencies.
oAccurately, efficiently, and completely document all clinical patient care data on both paper charts and EMR as required.
oUtilize all equipment, supplies, facilities, and resources of the company in a prudent and efficient manner.
Restock supplies and medications as needed.
oParticipate in department quality improvement activities, staff educational programs; attend departmental meetings; and demonstrate and maintain clinical competency in the delivery of patient care services in accordance with company guidelines.
oResponsible for HIPPA compliance training and other regulatory training and compliance.
Ensures patient worker's comp statuses created accurately and sent to appropriate facility for occupational medicine services oRespond to and/or refer patient and pharmacy phone consultations, documenting appropriately in EMR.
oOffers and fills appropriate medications accurately in house as prescribed by physician.
oAccepting payments for medications, in house services for self-pay patients, or other balances that have been determined.
oPerform other duties that may be assigned as necessary.
Ensure maintenance of Scope of Practice.
oMakes copies of all X-rays for patients with imaging studies.
oScans in all pertinent documents related to patients' chart and patient's continuance of care.
oRegularly keeps track of medication stock and keeps clinic stocked with appropriate medications.
oMaintains a medication sales average as directed for each shift worked.
Qualifications:
oHigh School diploma or equivalentoOne-year medical office experience preferred, but not required oAbility to work nights, weekends, and holidays oWillingness to travel to surrounding clinics to supportPHYSICAL REQUIREMENTS:
oRequired to work 12 hours shifts, weekends and holidays oRequired to sit, walk, reach with hands and arms throughout workday oFinger dexterity and hand coordination requiredoOccasionally required to lift moderate weight (20-40 pounds) oSpecific vision abilities required including close vision, distance vision, and ability to adjust or focus Recommended Skills Customer Service Scheduling Appointments Verify Patient Information Medicare Medicaid Insurance Verification Estimated Salary: $20 to $28 per hour based on qualifications.

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